Introduction
eBay was founded in 1995 and it has continued to grow its
revenues in the online auction industry. The net income of the firm stood at
$1.8 billion with revenue levels of $9.15 billion in 2010. The Pay-Pal which is
the core business of eBay has continued to become a strong global brand. The firm
focuses on the ways through which it can be able to shape the future of
payments and shopping. The vision of the firm is to build sustained trust and
inspired opportunity in commerce. The mission of the firm is to enable
individual self-improvement on a global scale and employ business a tool for
the socials good of the society. The firm had a total of 221 million registered
users in the globe; with the users signing up for Skype, Rent.com, Marketplaces,
eBay and PayPal.
External environment analysis
E-bay
operates in a market that is highly competitive and is characterized with
competition that is very intense. The competitiveness of the industry is
explored through the consideration of the Porters 5 forces model. Varied trends
in the industry also impact the operations of the firm.
General Environment (PESTEL analysis)
The PESTEL analysis is used to explore the general
macro-economic environment of a given firm. The factors have a great impact on
the various operations that the firms engage in.
Political
Political factors have a very minimal effect on the
operations of eBay. However, there are some countries that have put up policies
that are affecting the various operations of the firm. The effect of
globalization must also be acknowledged as having a great influence on the
various operations of the firm. The effects of globalization will lead to the
continued expansion of the firm. Globalization has led to the growth of
international commerce between people who are located in different countries.
The effect would be an increase in the markets that the firm serves.
Apart from the effect of globalization, the operations of
eBay are also affected by the different government policies especially those that
govern e-commerce. The policies have come through varied regulatory instruments
which are geared towards making the various activities that are carried out
online to be safe and secure. This will have an effect of increasing the operating
costs of the varied online businesses.
Economic factors
First, the operations of the firm will be affected by the
volatilities and instabilities in the exchange and interest rates. This is because
of the global operations of the firm thus the exchange and interest rates will
directly impact on the revenues and thus the overall profitability of the
venture. The profitability of eBay will also be affected when the rates of
taxation that the firm faces increase.
Socio-cultural
The lifestyle trends pose an encouraging factor for eBay.
Majority of the people have internet as part of their lifestyles and thus
eBay’s operations will be impacted positively. Secondly, the buying patterns of
the consumers have tended towards purchasing their products online and having
the products delivered to the homes of the consumers. The firm can thus make
use of the buying patterns to capture new markets and increase their market
share. Thirdly, there is the consideration of the brand image of the firm which
might suffer thus allowing the firm to be overtaken by its competitors. Finally,
there are demographics as older generations in most parts of America and Europe
will have little usage of the internet and thus by extension eBay. The more
youthful societies will have a greater usage of the internet thus the market
share of eBay will rise in those societies.
Technological
The consumer buying mechanisms of the future will
increasingly make use of various online platforms and would thus be able to
take advantage of this development towards increasing the market share of the
firm. There is a requirement for innovation which will shape whether eBay
retains its dominant position in the market.
Environmental
The firm is focused on the ways through which it can be
able to create an environment where trust is the key. The strategy would be
able to attract the firm a number of buyers and sellers who would not be
worried about the truthfulness of the various activities that were undertaken
in the firm.
Legal
eBay is faced with various licensing and patenting laws
that will guide how the firm operates. When the firm complies with the various
laws, the effect would be an increase in the profitability of the firm. The
ownership of the patents will ensure that significant amounts of the income
that is received by the firm will be retained to help in the running of the
various operations of the firm.
Porters 5 forces model of the segment
The five forces model
is a tool that is used to assess the competitiveness of the industry in which a
given firm operates.
Industry rivalry
There has been a significant amount of pressure as more
firms from different backgrounds have been able to enter. An example of a firm
that piles pressure on eBay is Yahoo and Google. eBay appeals to its customers
through low cost quality services. The firm also continues to expand
horizontally into the market. Also, it has continued to expand its brands.
Potential for new entrants
There is a high potential for new entry due to the low
barriers to the access of technology. The firms must thus work on ways through
which thy can generate traffic to their sites, attract different customers of
the firm and also effectively leverage themselves against the various
competitors of the firm. The threats arise from the e-tailers and the different
traditional retailers. However, there are barriers that are imposed by the laws
in some countries. New market entry is affected by the brand and the security
that is associated with their sales
Threats from substitutes
There is a medium threat of substitutes for instance
sellers can offer their products directly without putting them up for the
auction. The items are sold for the highest price at the auction; which may be
higher than what the sellers though they could get from the products. The threats
are not major as long as eBay can be able to keep its appeal and positive brand
image intact.
Bargaining power of the suppliers
There are a high number of suppliers who are distributed
in different parts of the world. The suppliers have a medium bargaining power
as there are hundreds of thousands who are willing to supply. However, security
of the transaction is important for eBay as majority of the suppliers want
protection for their products. The suppliers of high-end products have a high
bargaining power.
Bargaining power of the buyers
The buyers have low bargaining power as there are
limitless buyers; this makes eBay very powerful. Each item that is being sold
on eBay can be seen all around the world. Initially, eBay was not listening to
their customers thus prompting the use of feedback programs. The feedback was
used to weed out the dishonest buyers and sellers.
Internal Environment analysis
Value chain analysis
Value chain model highlights the primary and support
activities that add margins of value to the services of products of a firm so
that it can be able to achieve competitive advantage. The primary activities
that are undertaken in the firm include inbound logistics, outbound logistics,
operations, marketing and service. The support includes the infrastructure of
the firm, the procurement, technology and HR management.
Inbound logistics
The firm offers a venture where buyers and sellers can
meet. The sellers list the items and offer their descriptions and auctions are
conducted where buyers bid for a specified time. The operations that are
carried out include the provision of information and registration.
Operations
eBay
has been able to develop categories for the products that were offered for sale
in the firm. The firm was not bothered with the assembling, individual
operations of the manufacturer of the goods. The firm also built databases for
the products and offered the payment mode which is PayPal.
Outbound logistics
The firm acts as an auction site thus it is not concerned
with the shipment of the good along the supply chain. The products are removed
from the database
Sales and marketing
The firm focuses on ways through which the payments that
are made can be secured. The firm also had a feedback system for keeping the
reputation. Also, the purchases were protected by insurance. The firm also
engages in the advertising of its products.
Service
eBay offers a number of services for instance handling of
complaints, training on the use of the products, installation and service after-sale.
Procurement
eBay
is not responsible for the purchasing of the materials, goods and services thus
the costs of inventory are greatly reduced. The firm however engages in the
procurement of ISP hosts and other forms of technology.
Technology development
eBay uses a number of online options to innovate, and
reduce costs. This is a source of competitive advantage in the firm. The firm
focuses on customer relationship management (CRM), online marketing and lean
manufacturing
HR management
The firm considers the employees as very vital resources
in the firm. The recruitment, selection, training and development, remuneration
and rewards at the firm are geared towards motivating the employees. The
strategy that is used is to build an anonymous community that would ensure that
trust was achieved.
Firm infrastructure
The firm has a Management Information System (MIS) that
ensures efficiency in various activities of the firm especially the keeping of
the information and data regarding the transactions.
Example VRIN analysis
E-bay VRIN
|
|||||||||||
Primary activities
|
|||||||||||
|
Competency
|
Valuable
|
Rare
|
Imitations
|
Substitutes
|
Advantage
|
|||||
Inbound Logistics
|
Provision of information and
registration
|
Yes
|
No
|
Yes
|
Yes
|
No
|
|||||
Operations
|
Building of databases
|
Yes
|
No
|
Yes
|
Yes
|
No
|
|||||
Offering the payment mode
|
Yes
|
Yes
|
Yes
|
Yes
|
No
|
||||||
Outbound Logistics
|
Auction services
|
Yes
|
Yes
|
Yes
|
Yes
|
Yes
|
|||||
Service
|
After-sale service
|
Yes
|
No
|
Yes
|
Yes
|
No
|
|||||
Handling of complaints
|
Yes
|
Yes
|
No
|
No
|
Yes
|
||||||
Sales & Marketing
|
Sales Function
|
Yes
|
No
|
Yes
|
Yes
|
No
|
|||||
Marketing Function
|
Yes
|
No
|
Yes
|
Yes
|
No
|
||||||
Brand Equity
|
Yes
|
Yes
|
Yes
|
No
|
Yes
|
||||||
Secondary
Activities
|
|||||||||||
HR management
|
Recruitment
|
Yes
|
No
|
No
|
Yes
|
No
|
|||||
Selection
|
Yes
|
Yes
|
No
|
No
|
Yes
|
||||||
Training
|
Yes
|
Yes
|
Yes
|
No
|
Yes
|
||||||
Procurement
|
Procurement of ISP
|
Yes
|
No
|
No
|
Yes
|
Yes
|
|||||
Technology
|
Customer Relationship
Management (CRM)
|
Yes
|
Yes
|
No
|
No
|
Yes
|
|||||
Infrastructure
|
Management Information System
|
Yes
|
No
|
No
|
Yes
|
No
|
|||||
Financial analysis
Times interest earned ratio is a measure for long term
solvency. It is calculated by considering EBIT divided by the interest. It stood
at 46.77 times in 2010 as compared with 2.024 times in 2009 and 18.83 times in
2008. From the figures it can be noted that the firm is properly covered
against it interest bills. In 2010, the interest bills of the firm were covered
46.77 times.
Resource Based View (RBV) of the firm
For the firm to be able to assess the value of the
different resources that are available in the firm, it is important for the
firm to be able to examine the intangible and tangible resources together with
the different organizational capabilities.
Tangible resources
The tangible resources that will be considered include
the physical and financial assets. The total net revenues of the firm have been
increasing over the years. In 2008, the total net revenues stood at $ 8,541,261.
The figure increased to $ 8,727,362 in 2009 and to $ 9,156,274 in 2010. eBay
has also been involved in a series of expansion which entailed a number of
acquisitions. First, Eachnet which was based in China, Baazee which was based
in Brazil and Internet Auction Co of Korea and acquired Alando Auction house at
a total costs of 43 million. Finally, the firm also owns a number of websites
for instance Skype, Rent.com, PayPal and market places.
Intangible resources
The
intangible assets include the intellectual property in the online auction. The
firm has been able to benefit from the knowledge of auction with the firm just
providing the platform for the various activities. Innovation has also been at
the core of the operations of the firm especially considering the CRM and the
lean management methods. The workers of the firm have great knowledge in
ensuring that they can be able to undertake the various activities that they
are required to undertake. Finally, the firm also enjoys a good reputation in the
industry where it operates. The firm’s operations guarantees security of the
operations and also ensuring that trust is built between the sellers and the
buyers.
Capabilities
The employees of the firm are highly skilled and
motivated to be able to undertake the various operations that are required of
them. The commitment has been instrumental towards ensuring a proper service
customer service to both the sellers and the buyers who pos their products on
the site. The firm also has capabilities in ensuring the safety of the payments
and operations that take place over the internet. Finally, the firm has proper
communication channels for the interaction between the sellers and the buyers.
It has also been involved in massive collaboration especially with its
erstwhile competitors so that it can be able to develop strong synergy in the
market.
No comments:
Post a Comment